Customer and Tech
Support Services
Customer Support Services
The purpose of any business is to create a mutually beneficial relationship between itself and those it serves. When it does that well, it will survive and sustain itself in order to serve its customers longer. People don’t want to communicate with an organisation or a computer. They want to talk to a real, live, responsive and responsible person who will listen and help them to resolve the issues to their satisfaction.
You can be doing any kind of business and we can help you reduce cost and increase profit by retaining your customers round the clock in a timely fashion. We offer all levels of Support solutions via Chat, Email and Phone via Hubspot, Rave, Helpshift,Kayako, WHMCS, Zendesk, Freshdesk. We also offer Account Management, Quality Analysis, Order Processing, Presales services. We provide enhanced customer satisfaction due to our presence 24/7/365 through all channels. We customise our contact centre services to suit your needs from being a seamless extension of your customer support services to offer a complete range of contact centre services to resolve all your customer queries. We help you to acquire customers, serve them, retain them and bring in more.
Technical Support Services
Today’s customers require undivided attention from organisations instantly. With too many choices available at their fingertips, they tend to only stick with brands that understand and anticipate their needs and quickly turn away from everything else. Creating a unified view of the multi-channel interactions is the first step in getting a customer-centric engagement.
aCosmic Realm LLC has engineered a strong technical support ecosystem that facilitates 360-degree customer context, intelligent process guidance, and actionable knowledge that enhances customer interactions. Make the most of your digital platforms and devices with our simplified technical support services. Our proactive and reactive technical support services will enable you to anticipate and face disruptions effectively while ensuring predictable service levels. We provide technical support solutions for SAAS, Office 365(Word, Excel, PPT, Exchange, Sharepoint, One Drive, Outlook), Webhosting Support, Data Center Support, WordPress plugins, Networking products, Remote Desktop, etc.,
CRM Tools
